At Elsa Xplores, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

  • You may return most new, unused items within 30 days of delivery for a full refund or exchange.

  • Items must be in their original condition and packaging.

  • To initiate a return, please contact our support team at  with your order number and reason for return.

  • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.

Non-Returnable Items

The following items are not eligible for return:

  • Used camping gear or tech accessories showing signs of wear.

  • Clearance or final sale items.

  • Personalized or customized products.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the refund status.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable, except in cases of damaged or incorrect items.

Exchanges

  • We are happy to offer exchanges for the same product if it is defective or damaged.

  • Please contact us within 7 days of receiving your order to arrange an exchange.